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Conditions

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SECTIONS:

1. SCOPE OF APPLICATION

2. WARNINGS

3. ORDERS

4. PRICES

5. DELIVERY

6. COUPONS AND ONLINE DISCOUNT VOUCHERS

7. RIGHT OF WITHDRAWAL

8. WARRANTY AND LIMITATION OF LIABILITY

9. GENERAL PROVISIONS

10. UPDATE ON BREXIT

1. SCOPE OF APPLICATION

1. The general terms and conditions set forth herein (hereinafter: "T&C") apply to all orders and purchases of products on the website http://sito.quadrisrl.com (hereinafter: "Website") managed by QUADRI s.r.l., with registered office at via Gozzano snc, 04012 Cisterna di Latina (LT) - Tax Code and VAT No. 025133205945 - Business Register 177126 Latina.

2. WARNINGS

1. The Customer is required to carefully read the T&C before placing any purchase order. By accepting the T&C and submitting an order, the Customer declares:

a) to have read, understood and fully and unreservedly accepted the T&C;

b) to be a consumer and to wish to purchase the Products exclusively for personal use and not to resell them as part of a commercial or business activity of any kind;

c) to authorize QUADRI s.r.l. to store, process, use and transfer to third parties and/or abroad the (personal) data contained in the order for the purpose of executing the same.

2. QUADRI s.r.l. will do its best to ensure that the information contained on the Website is accurate and up to date. However, it is not possible to offer guarantees in this regard. The Customer acknowledges and accepts that the Products may not fully conform to the indications, specifications and/or photographs shown on the Website.

3. ORDERS

1. The sales contract between QUADRI s.r.l. and the Customer is considered finalized upon the sending to the Customer, at the email address provided by the latter with the purchase order, of the written confirmation of shipment.

2. QUADRI s.r.l. will consider any requests for order cancellation received before the Products are shipped to the customer.

3. In the event that a specific Product included in the Customer's order is no longer available, QUADRI s.r.l. will have no obligation to supply the Product in question, but will only be required to promptly inform the Customer of this circumstance. If only some of the Products listed in the order are available, QUADRI s.r.l. will contact the Customer to ask whether they wish to cancel the order or are willing to receive only the available Products; in this case, the Customer will only be charged for the Products they receive.

4. QUADRI s.r.l. reserves the right to reduce, at its sole discretion, the quantity of Products that can be purchased on the Website.

5. Measurements, features and illustrations of the products are indicative and subject to change without notice if required by technical or production needs. Considering that the production is artisanal, slight differences may be found between different batches of the same product.

4. PRICES

1. The prices of the Products, expressed in the currency shown in the cart, will in any case be those indicated on the invoice. QUADRI s.r.l. will nevertheless do its best to ensure that the prices indicated on the website are correct and up to date.

2. Shipping and delivery costs may vary depending on the country and will be charged to the Customer at the time of shipment of the ordered Products, based on the current shipping rates listed in the relevant section of the Website.

3. Payment will be made by the Customer at the time of shipping confirmation by credit card or by other methods indicated in the relevant section of the Website.

5. DELIVERY

1. The delivery of the Products will be made to the delivery address indicated by the Customer in the order.

2. In principle, the Products will be delivered within 30 (thirty) days from the order confirmation by QUADRI s.r.l., it being understood that delivery times may vary depending on the country of destination. In the event that delivery is delayed for reasons not attributable to QUADRI s.r.l., the Customer will be informed, as far as possible, of the new delivery date.

3. QUADRI s.r.l. reserves the right to refuse, suspend, or cancel, at its sole discretion, the delivery or fulfillment of any of the obligations arising from the sales contract, in the event of suspected fraud, non-fulfillment, or violation by the Customer of obligations undertaken towards QUADRI s.r.l. with previous orders and/or sales contracts. If the ordered Products require customs clearance (depending on the destination country) and the Customer decides not to receive the order once it has reached customs, QUADRI s.r.l. will not grant a refund for the goods, which will be abandoned on site.

6. COUPONS AND ONLINE DISCOUNT VOUCHERS

1. The validity of the promotions available online applies strictly and exclusively to the Website and, unless expressly stated otherwise, ends on the last day of the indicated month, while supplies last. QUADRI s.r.l. reserves the right to make changes or exclude certain products from promotions. For further information, please contact customer service.

2.Cart discounts – resulting from the use of promotional coupons or special conditions applied to the customer – cannot be combined with other promotions.

3. Users in possession of a coupon including a promotional code that guarantees a discount or a free gift can use it to make purchases exclusively online, on the websites www.quadriarl.com and www.sito.quadrisrl.com. The coupon highlights the promotional code, the amount of the discount or the free gift, and the end date of the promotion.

4. The promotional code must be entered during the checkout process, before payment, and guarantees the immediate discount/gift; it is the customer's responsibility, before confirming the purchase and proceeding with payment, to verify that the promotional code has been successfully processed and that the purchase includes the discount/gift. No complaints will be accepted after the purchase has been confirmed.

5. The promotional code cannot be combined with other promotional codes and can be used only once, unless otherwise indicated on the coupon. The purchase using this code must be made by the date specified on the coupon.

7. RIGHT OF WITHDRAWAL

The online customer acting as a consumer is granted the right of withdrawal from the contract, as provided for by Articles 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code.

It should be noted that this right is reserved only for natural persons, that is, private consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal entities and natural persons who act, with reference to the purchase contract, in a professional capacity.

Pursuant to and within the limits set forth in Article 64 of the Consumer Code, the consumer has the right, within 14 calendar days from receipt of the purchased products, to exercise the right of withdrawal, consisting of the possibility to return the received products and obtain a refund of the price paid, without penalty and without the need to specify the reason.

This right applies to all products purchased online on this site, with the exception of audiovisual or computer software products delivered sealed and subsequently opened by the customer.

The costs of returning the product are borne by the consumer.

The right of withdrawal is completely forfeited if the returned product is found to be used, or is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.

Without prejudice to the right of withdrawal, upon delivery of the product, the consumer who has reason to believe that the product has been damaged during transport must refuse delivery or accept it with express reservation.

Each collection of intact packages must be carried out by the customer by writing "INTACT PACKAGE, COLLECTION WITH RESERVATION OF CONTENT CHECK" on the appropriate accompanying document (art. 1698 Civil Code). Any anomaly must then be reported within eight days by registered letter with return receipt addressed to QUADRI s.r.l.

Procedure to exercise the right of withdrawal

To exercise the right of withdrawal, it is necessary to send, within 14 calendar days from receipt of the purchased product, a communication clearly expressing the intention to withdraw from the purchase contract.

This communication must be sent by registered letter with return receipt addressed to QUADRI s.r.l.

The consumer must then arrange, using a courier of their choice, to ship the product in its original packaging and complete with all accessories, instruction manuals, and everything originally included.

The consumer must make this shipment within ten working days from the date on which they sent the notice of exercising the right of withdrawal.

Important notes

The shipping costs and the responsibility for the goods during shipment, as required by law, are borne by the consumer.

It is therefore recommended to insure the product with the chosen courier, taking care to carefully pack the goods, where possible placing the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, licenses, cables, etc. In case of transport damage occurring during the return, the Seller will inform the consumer of the damage within five working days of receiving the product, allowing the consumer to file a claim with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be simultaneously cancelled.

As soon as it is able to confirm that the required conditions have been met, QUADRI s.r.l. will send the Customer an email confirming acceptance of the return and will initiate the refund procedure so that the Customer receives a refund of the amount paid for the returned Products within thirty (30) days, regardless of the payment method previously used by the Customer. The refund of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.

If the above conditions have not been met, the Customer will not be entitled to a refund of the amount paid to QUADRI s.r.l.. However, the Customer will only have the right to have the returned Products sent back, at their own risk and expense. If the Customer does not request to have the returned Products back within thirty (30) days from the relevant communication from QUADRI s.r.l., QUADRI s.r.l. will have the right to retain them along with the amount received in relation to the transaction.

8. WARRANTY AND LIMITATION OF LIABILITY

1. The legal warranty of QUADRI s.r.l. is limited to any apparent defects of the Products - expressly excluding, without limitation, any implied warranty regarding quality and fitness for purpose for the Customer - for a period of 2 (two) years from the delivery of the Products.

2. The legal guarantee cannot be invoked by those who purchased the products as part of their business or professional activity, indicating their VAT number.

3. The warranty only entitles you to obtain a refund of the amount paid for defective Products, provided that the defect is reported to QUADRI s.r.l. within 2 (two) months from when it was discovered.

4. In addition to what is indicated above (arts. 20-21), the right to reimbursement is subject to the following conditions, under penalty of forfeiture of the warranty:

a) before sending back the defective Products to QUADRI s.r.l., the Customer must contact the QUADRI s.r.l. customer service according to the procedures indicated in the Returns section on the Website - to obtain authorization to proceed with the return;

b) Defective Products will be collected by QUADRI s.r.l., at its own expense.

5. Once the Product has been received and its defectiveness ascertained, QUADRI s.r.l. will send the Customer an email confirming acceptance of the return and will initiate the refund procedure in favor of the Customer for the price paid for the defective Product, which must be completed within thirty (30) days, regardless of the payment method previously used by the Customer. The refund of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.

6. Without prejudice to the above warranty, QUADRI s.r.l. excludes any and all liability (contractual or non-contractual) towards the Customer, within the limits of the applicable mandatory provisions.

7. The maximum overall liability of QUADRI s.r.l. shall in no case exceed the amount paid by the Customer for the purchase of the Product.

9. GENERAL PROVISIONS

1. In the event that one or more provisions of these T&C should be null, voidable, illegal or ineffective, this will not result in the total ineffectiveness of the T&C. The provision in question will be replaced by a similar valid provision that duly takes into account the intention and content of the same, in compliance with and pursuant to the applicable regulations.

2. These T&C are subject to Swiss substantive law (excluding the Swiss Private International Law Act and international treaties, in particular the United Nations Convention on Contracts for the International Sale of Goods). Any disputes that may arise shall be submitted to the exclusive jurisdiction of the competent court of Latina (Italy).

10. UPDATE ON BREXIT

1. Due to the political situation related to the United Kingdom's exit from the European Union ("Brexit"), it will be possible to make purchases with UK destination up to and including Thursday, October 31, 2019. Should any issues or delays arise, the company reserves the right to cancel such orders and refund the amounts.

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SECTIONS:

1. FIELD OF APPLICATION

2. WARNINGS

3. ORDERS

4. PRICES

5. DELIVERY

6. COUPONS AND ONLINE DISCOUNT COUPONS

7. RIGHT OF WITHDRAWAL

8. WARRANTY AND LIMITATION OF LIABILITY

9. GENERAL PROVISIONS

10. UPDATE ON BREXIT

1. FIELD OF APPLICATION

2. WARNINGS

1. The Customer is required to read the T & Cs carefully before placing any purchase order. By accepting the T & Cs and sending an order, the Customer declares:

a) to have read, understood and accepted the T & Cs in full and without reservation;

b) to be a consumer and to want to purchase the Products exclusively for personal use and not to resell them in the context of a commercial or business activity, of any nature;

c) to authorize QUADRI s.r.l. to store, process, use and transfer the (personal) data contained in the order to third parties and / or abroad in order to perform the same.

2. QUADRI s.r.l. will do its best to ensure that the information contained on the Website is accurate and up-to-date. However, no guarantees can be given in this regard. The Customer acknowledges and accepts that the Products may not fully comply with the indications, specifications and / or photographs on the Website.

3. ORDERS

1. The sales contract between QUADRI s.r.l. and the Customer is to be considered perfected by sending the Customer, to the e-mail address indicated by the latter with the purchase order, of the written confirmation of the shipment.

2. QUADRI s.r.l. will consider any requests for cancellation of the order received before the shipment of the Products to the customer.

3. In the event that a specific Product present in the Customer's order is no longer available, QUADRI s.r.l. will have no obligation to supply the Product in question, but will only be required to promptly inform the Customer of this

circumstance. If only a part of the Products indicated in the order are available, QUADRI s.r.l. will contact the Customer to ask him if he intends to cancel the order or is willing to receive only the Products available; in this case the Customer will be charged only the amount relating to the Products he will receive.

4. QUADRI s.r.l. reserves the right to reduce, at its own discretion, the quantity of Products that can be purchased on the Website.

5. Measurements, characteristics and illustrations of the products are indicative and subject to change without notice if technical-production needs require it. In consideration of the fact that the

production is handcrafted, there may be slight differences between different batches of the same product.

4. PRICES

1. The prices of the Products, expressed in the currency shown in the cart, will in any case be those indicated on the invoice. QUADRI s.r.l. however, it will do its best to ensure that the prices indicated on the website are correct and up-to-date.

2. Shipping and delivery costs may vary depending on the country and will be charged to the Customer at the time of shipment of the Products ordered, based on the shipping rates in force indicated in the relevant section of the Website.

3. Payment will be made by the Customer upon confirmation of shipment by credit card or in the other methods indicated in the relevant section of the Website.

5. DELIVERY

1. The delivery of the Products will be made to the delivery address indicated by the Customer in the order.

2. In principle, the Products will be delivered within 30 (thirty) days from the order confirmation by QUADRI s.r.l., it being understood that delivery times may vary depending on the country of destination. In the event that delivery is delayed for reasons not attributable to QUADRI s.r.l., the Customer will be notified, as far as possible, of the new delivery date.

6. COUPONS AND ONLINE DISCOUNT COUPONS

1. The validity of the promotions present online are limited and exclusively applied to the Website and, if not expressly indicated, they end on the last day of the month indicated, unless stocks are exhausted. QUADRI s.r.l. reserves the right to make changes or exclude certain products from promotions. For further information, contact the after-sales service.

2. The shopping cart discounts - resulting from the inclusion of promotional coupons or special conditions applied to the customer - cannot be combined with other promotions.

3. Users in possession of a coupon including a promotional code that guarantees a discount or a gift, can use it to make purchases exclusively online, on the websites www.quadriarl.com and www.sito.quadrisrl.com. The coupon highlights the promotional code, the amount of the discount or the gift, the expiry date of the initiative.

4. The promotional code must be entered when finalizing the purchase ("checkout"), before payment, and guarantees immediate discount / gift; it is up to the customer to verify that the promotional code has been successfully processed and the purchase includes the discount / gift before confirming the purchase and making the payment. Complaints will not be accepted after confirmation of the purchase.

5. The promotional code cannot be combined with other promotional codes and can be used only once, unless otherwise indicated on the coupon. The purchase using this code must be made no later than the date specified in the coupon.

7. RIGHT OF WITHDRAWAL

The online customer who acts as a consumer is given the right to withdraw from the contract, as provided for in Articles. 64 - 67 of Legislative Decree no. 206/2005, called the Consumer Code.

It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, with reference to the purchase contract, in a professional context.

Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the products purchased, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without need to specify the reason.

This right applies to all products purchased online on this site, with the exclusion of audiovisual or IT software products delivered sealed and subsequently opened by the customer.

The costs of returning the product are charged to the consumer.

The right of withdrawal is totally lost if the returned product is used, or is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.

Without limitation of the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed.

This communication must be sent by registered letter with return receipt addressed to QUADRI s.r.l.

The consumer will then have to arrange, using a courier of his choice, for the shipment of the product in the original packaging and complete with all accessories, instruction manuals and everything originally contained.

The consumer must make this shipment within ten working days from the date on which he sent the communication to exercise the right of withdrawal.

Important notes

The transport costs and the responsibility of the goods during shipment, as required by law, are borne by the consumer.

8. WARRANTY AND LIMITATION OF LIABILITY

1. The legal guarantee of QUADRI s.r.l. is limited to any manifest defects of the Products - excluding, without limitation, any implicit guarantee regarding the quality and fitness for purpose for the Customer - for a period of 2 (two) years from delivery of the Products.

2. The legal guarantee cannot be enforced by anyone who purchased the products as part of their business or professional activity, indicating their VAT number.

3. The guarantee only gives the right to obtain a refund of the amount paid for the defective Products, provided that the defect is communicated to QUADRI s.r.l. within 2 (two) months from when it was found.

4. In addition to the above (articles 20-21), the right to reimbursement is subject to the following conditions, under penalty of forfeiture of the guarantee:

a) before sending back the defective Products to QUADRI s.r.l., the Customer must contact the customer service of QUADRI s.r.l. according to the methods indicated in the relevant Returns section on the Website - to have the authorization to proceed with the return;

b) the defective Products will be collected by QUADRI s.r.l., at its own expense.

5. Once the Product has been received and its defects have been ascertained, QUADRI s.r.l. will send the Customer an e-mail confirming acceptance of the return and will initiate the refund procedure in favor of the Customer of the price paid for the defective Product which must be completed within thirty (30) days, regardless of the payment methods adopted by the Customer previously. The reimbursement of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.

6. Without prejudice to the aforementioned guarantee, QUADRI s.r.l. excludes any and all liability (contractual or extra-contractual) towards the Customer, within the limits of the applicable mandatory rules.

7. The maximum limit of overall liability borne by QUADRI s.r.l. in no case may it exceed the amount paid by the Customer for the purchase of the Product.

9. GENERAL PROVISIONS

1. In the event that one or more provisions of these T & Cs should be null, voidable, illegal or ineffective, this will not result in the total ineffectiveness of the T & Cs. The provision in question will be replaced by a similar valid provision that duly takes into account the intention and content thereof, in compliance with and pursuant to the regulations in force.

2. These T & Cs are subject to Swiss substantive law (excluding Swiss law on private international law and international treaties, in particular the United Nations Convention on Contracts for the International Sale of Goods). Any disputes that may arise will be referred to the exclusive jurisdiction of the competent court of Latina (Italy).

10. UPDATE ON BREXIT

1. Due to the political situation linked to the United Kingdom's exit from the European Union ("Brexit"), it will be possible to make purchases to the UK no later than Thursday 31 October 2019. If problems or delays arise, the company will reserves the right to cancel such orders and re-credit the amounts.