Shipping and payment

The English shop lets you request a quotation. Add products and quantities to your basket, then provide your contact and delivery details. QUADRI will confirm availability, applicable taxes, shipping costs and the final quotation. No online payment is required and submitting the request does not place an order.

Shipping to your destination

Transport is assessed for the selected products, quantities, weight, dimensions and delivery address. Supply a telephone number with country code so delivery arrangements can be discussed. Delivery availability and lead time are confirmed in the quotation.

The Italian shop currently offers online delivery within Italy by insured courier, using weight-based rates. Its domestic rates do not determine the cost of an overseas delivery. Loads above 200 kg, items without sufficient weight information and destinations or weights outside the configured bands require a specific transport quotation.

Standard products: ready for dispatch

Standard products in stock are dispatched on the next working day after full payment. For bank transfers, payment is received when the funds are credited.

Transit times within Europe

Delivery of standard products within Europe generally takes 5–6 working days from dispatch. This is an estimated transit time, additional to order preparation. Saturdays, Sundays and public holidays are not working days. Transit times may vary by destination and transport conditions.

For destinations outside Europe, customised items or items not in stock, availability and delivery times are agreed in the quotation before purchase. If arrival by a particular date is essential, contact us before purchasing to check feasibility and agree a deadline.

Agreed deadlines and Consumer rights

The 30-day statutory reference for Consumers does not describe our usual dispatch or transit time. Unless a different delivery deadline is expressly agreed before the contract, delivery to Consumers must take place without unjustified delay and within 30 days of contract formation. Agreed delivery deadlines and Consumers’ mandatory rights in the event of delay remain unaffected.

Check the address, postcode, name on the entry system and mobile number. If packaging is damaged, document it and contact us. A specific reservation recorded with the carrier is helpful but is not a condition for exercising Consumer rights against QUADRI.

Payment

QUADRI will specify payment arrangements in the quotation or subsequent order confirmation. Review the full amount, including products, transport and applicable taxes, before agreeing to a purchase. Receipt of an order does not by itself prove successful payment. Dispatch follows verification of payment and order acceptance.

For destinations outside the European Union, customs duties, import taxes and clearance charges may apply under the Terms of Sale. See also Returns and withdrawal.

For assistance or enquiries about this page, email customercare@quadrisrl.com.